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- AF Equestrian Unit 5 Rollingmill Street Walsall WS2 9EQ
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Returns & Refunds
We hope you love your purchase, but if you’re not completely satisfied, we’re happy to help.
Returns Policy
- We accept returns within 30 days of receiving your order.
- Items must be unused, in their original packaging, and in resaleable condition.
- Please include your order number and contact details inside the parcel so we can process your return quickly.
Customers are responsible for return postage costs unless the item is faulty or an error occurred on our part. We recommend using a tracked postal service and retaining proof of postage, as we can’t be held responsible for parcels lost in transit.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 48 hours of delivery with your order number and clear photos of the issue.
Our team will assess the problem and arrange a replacement, exchange, or refund as appropriate.
Our team will assess the problem and arrange a replacement, exchange, or refund as appropriate.
Refunds
Once your return has been received and inspected, your refund will be issued to the original payment method.
Please allow up to 5–7 working days for the refund to appear in your account, depending on your payment provider.
Exclusions
For hygiene and safety reasons, we’re unable to accept returns on used riding gloves or any items that show signs of wear or damage not present at the time of delivery.
Returning Your Gloves
You can return your gloves within 30 days of receiving your order — no need to contact us first, as long as the return is within the timeframe.
Please ensure the gloves are unused, in their original packaging, and include your order number and return details inside the parcel to help us process your refund quickly.
Please ensure the gloves are unused, in their original packaging, and include your order number and return details inside the parcel to help us process your refund quickly.
Returns Address
AF Equestrian
Unit 5, Rollingmill Street
Rollingmill Business Park
Walsall
WS2 9EQ
United Kingdom
Unit 5, Rollingmill Street
Rollingmill Business Park
Walsall
WS2 9EQ
United Kingdom
